FAQs

The Paddington Bear™ Experience will take you into the world of Paddington, as guests help the Brown family prepare for a very special occasion. This multi-sensory, immersive and interactive walkthrough experience spread across 26,000 sq ft incorporates some of the most iconic locations from the Paddington stories, including Windsor Gardens, and live entertainment for the entire family to enjoy.  

We are located at Riverside Building, County Hall, Westminster Bridge Road, London, SE1 7PB. Find us on Google Maps here. Our Entrance is on the Queen’s Walk, closest to Westminster Bridge.  

The experience lasts approximately 70 minutes, from your ticket start time. Guests are welcome to stay to enjoy the Marmalade Day celebrations, games, and treats in Windsor Gardens at the end of the experience for longer.  

The Paddington Bear™ Experience is suitable for all ages and the entire family. There are some moments with loud sound effects and flashing lights – but Paddington’s friends will always be available to help our guests if any one requires assistance.  

Anyone 17 years and under must be accompanied by an adult (18+) in the same time slot. Each adult may accompany a maximum of 5 guests who are 17 years and under.  

Photography and filming is not permitted in certain areas of the experience. As you arrive at Gruber’s Antiques and Paddington Station, photography is welcome. Once you board the train, photography is no longer permitted. When you reach Windsor Gardens, towards the end of the experience, all guests are welcome to take their own photos and guests can also enjoy our photo opportunities, with Paddington himself!  

The experience is approximately 70 minutes, which requires walking around multiple locations, with limited seating opportunities throughout. The experience includes interaction and challenges, but you can choose your level of involvement to suit your capabilities and comfort level.  

The Paddington Bear™ Experience is wheelchair accessible. There are some moments within the experience that are not possible for wheelchair user participation, however modifications and provisions have been made where possible to accommodate our guests. We have lift provisions to assist patrons to access all of our experience. We are fully committed to being DDA and mobility accessible. Ahead of your visit please contact boxoffice.ldn@paddingtonbearexperience.com so we can ensure you have a comfortable and enjoyable visit to The Paddington Bear^TM Experience . Please contact us at boxoffice.ldn@paddingtonbearexperience.com if you would like further information, have any questions or would like to discuss any other accessibility requirements before booking.

Additionally, please visit our Accessibility page for more information  

An Accessibility Guide will be available in due course. Please contact boxoffice.ldn@paddingtonbearexperience.com to register your interest / enquiry and our team will be in contact with you when more information is available.  

The Paddington Bear™ Experience is a 70-minute, walkthrough adventure, with limited seating opportunities. We welcome all to join the fun, at your own discretion.  

Babes in arms are permitted at The Paddington Bear^TM Experience , however all guests must have a ticket, inlcuding Babes in Arms / Under 2s. Therefore, please ensure you book a free Under 2 ticket(s) in your order. You will not be able to proceed into the experience, unless all members of your party have a ticket.

Buggies are not permitted within The Paddington Bear^TM Experience however, we have a buggy park available on-site where you can leave them free of charge for the duration of your experience. Please note: our buggy park is not supervised, and therefore ask that all bags and valuables are stored in our supervised charged cloakroom. No bags will be permitted into the experience.  

We recommend all guests arrive 5 minutes before their allocated ticket entry time. Please check-in at our Box Office, where guests will be issued with an entry pass. During this time you can access our buggy park, cloakroom and toilets.  

Due to the timed nature of The Paddington Bear^TM Experience, we are unable accommodate latecomers. We will do all we can try and accommodate you, where possible, to the next available ticket time and date.  

Proper attire, including shoes and shirts, must be worn at all times. There is no dress code, though we would advise you to wear sensible footwear due to uneven surfaces and as the majority of the experience will be on your feet. We will not allow admittance to any guest wearing clothing which could be seen as crude or offensive  

Yes, we have a buggy park available on-site, where you can leave them free of charge for the duration of your experience. Please note, our buggy park is not supervised, and we therefore ask that all bags and valuables are stored in our supervised charged cloakroom.  

Yes. We have a charged cloakroom available. No bags will be permitted into the experience.  

Towards the end of the experience you will be able to purchase an array of Paddington Bear inspired cakes, pastries, hot and cold drinks and of course, the famous marmalade sandwich!

Visit our Windsor Gardens page to learn more  

Yes. We have a retail area dedicated to Paddington merchandise and gifts.

Visit our Gruber’s Antiques page to learn more  

Yes. We can cater to a range of events and celebrations here at The Paddington Bear^TM Experience, from birthday parties and school trips, to corporate events. Please contact groups@paddingtonbearexperience.com.  

Toilets are available once you have Checked-In via the Ticket Booth. There are toilets located at the beginning and the end of the experience. We strongly recommend guests use the toilet facilities before their experience begins, as we cannot guarantee return entry, and it can take up 10 minutes to reach the facilities depending on the point in the experience.

We are a cashless venue and do not accept cash payments at the attraction.

For all ticket information, please click HERE.  

Yes, subject to availability, we have a small allocation of on-the-day tickets which can be purchased within Gruber’s Antiques.  

All guests must have a ticket, inlcuding Under 2s. Therefore, please ensure you book a free Under 2 ticket(s) in your order. You will not be able to proceed into the experience, unless all members of your party have a ticket.  

There are a maximum of 30 guests per experience group. Please arrive with your full party to check-in together.  

Yes. Carer tickets are available for The Paddington Bear^TM Experience, please contact boxoffice.ldn@paddingtonbearexperience.com to book carer tickets. Carer tickets must accompany a paying ticket holder.  

Yes, if there are tickets remaining for your required time slot, you can make an additional booking for extra guests to join you.  

Tickets are non-refundable. You may be able to exchange your tickets if you contact Box Office with a minimum of 48 hours notice, but please note exchanges are not guaranteed. You are able to buy ticket protection via ‘Secure my Booking’ available at time of purchase.

For all other queries please contact boxoffice.ldn@paddingtonbearexperience.com  

Yes, there are School Group discounts available. Please click HERE for more information, or email schools@paddingtonbearexperience.com.  

For group enquiries of 10+ guests, please email groups@paddingtonbearexperience.com  

Please contact our box office team at boxoffice.ldn@paddingtonbearexperience.com. Open from 10am – 6pm daily.